Are you ready to explore PepsiCo and be part of this iconic multinational?PepsiCo's strength is its people. Around the world, we're working hard to give people the tastes they crave and the nutrition they need. We dream globally and act locally, constantly innovating to sustain our planet, our people, our communities, and our business practices for winning together. We are committed to Performance with Purpose; pushing to be best and fully committed to the people we share the planet with.

Seize the day for real life on the job Learning? Enjoy some flexibility that will ensure you are balancing your personal and professional life?Our employees are at the heart of PepsiCo. Through the Company's dedication to Talent Sustainability, we continue to support the development of employees.

We are looking for a Customer Service Manager to join our team. 

A Space to Be YouPepsiCo is an equal opportunity employer. We are committed to providing an accessible, inclusive, open and welcoming workplace environment for people with different abilities, backgrounds, lifestyles, sexual orientation, gender identity, needs and expectations, helping all individuals to make the most of their professional potential.

• Customer facing as first point of contact to customers around order management processes PepsiCo SC.
• Supporter customer collaboration and owning order management process (both front and back office)
• Building external network in order to provide joint forecast collaboration with customers and enable a better service planning and execution for PepsiCo
• Enabling one team approach for both SC and commercial teams for profitable service excellence, pointing out fact-based data driven operational actions needed accordingly
• Support WCCE (world class customer engagement) and GTM (Go to Market) transformation teams
• Steering SC resources (both make and move) to be allocated for service and profitability-oriented manner, meeting both customer need and PepsiCo strategy
• Ensuring relevant customers TAG (customer satisfaction survey) actions are succeeded. Steering and improving the overall Customer experience
• Ensuring that customer needs are communicated promptly and effectively within PepsiCo organization as well as to PepsiCo service providers
• Supervise and oversee the strategy, planning and execution of PepsiCo’s overall customer experience goals.
• Establishing processes to ensure smooth cooperation with the Supply Chain
• Leading robust and effective order processing methods as well as development of Electronic Data Interchange (EDI) with the clients
• Proactively identifying existing customer needs, and opportunities to grow the customer relationship with PepsiCo
• Coach, mentor and assist the team and relevant in identifying trends and establishing periodic reports
• Assist team members in improving skills and in-depth knowledge
• Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth
• Creating great place to work for employees; acquire, develop and retain the team talent

• Bachelor’s degree in Industrial Engineering, Business Administration or in a related field
• 5-7 year experience in Customer Service or Logistics related roles in FMCG.
• Additional experience in other SC roles is an asset.
• Customer facing (or management) experience
• Advanced use of MS Office Programs (PowerPoint and Excel)
• Proficiency in English & Turkish
• Service (OFR & OTIF) and OSA E2E route cause analysis knowledge both technically and in practice
• Experience with the ERP systems,
• Experience in managing local operations
• Proficiency working with complex data sourced by Salesforce,CRM, B2B, or directly from customer
• Project management. (OSA, OTIF, OTI,Cost To Serve, GTM, Transformation projects preferred)
• Digital Experience is an asset –experience of building solutions digitally
• Experience in People Management,
• Excellent communications and interpersonal skills,
• A Proactive team player who will make strategic decisions