We Are PepsiCo

Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.

Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries. 

Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.

A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.

Know more: PepsiCoJobs

Join PepsiCo, dare for better.

The Opportunity

• We are seeking a highly skilled Senior Manager – BIOps Program Management to oversee and optimize Business Intelligence Operations (BIOps) programs. This role requires a strong leader with expertise in BI governance, data analytics, cloud-based BI platforms, automation, and operational excellence. The ideal candidate will implement scalable BIOps strategies, enhance BI platform performance, and ensure high availability, reliability, and efficiency of enterprise analytics solutions.
• Manage and oversee BIOps programs, ensuring alignment with business objectives, data governance standards, and enterprise data strategy.
• Implement real-time monitoring, automated alerting, and self-healing capabilities to enhance BI platform uptime and performance.
• Develop and enforce BI governance models, operational frameworks, and execution roadmaps for seamless BI delivery.
• Drive the standardization and automation of BI pipeline workflows, report generation, and dashboard refresh processes.
• Collaborate with cross-functional teams to execute Data & Analytics platform strategies and drive a data-first culture across the organization.
• Support PepsiCo’s Data & Analytics program and platform management, ensuring alignment with large-scale global data initiatives.
• Assist in Data & Analytics Technology Transformations by enabling proactive issue identification, self-healing capabilities, and ongoing platform sustainment across the PepsiCo Data Estate. 

Your Impact

As Senior Manager, D&AI BIOps (Business Intelligence Operations) North America your scope would consist of:

• Ensure high availability and optimal performance of BI tools such as Power BI, BOBJ, Tableau, MicroStrategy, and SAP BO.
• Implement real-time observability, monitoring, and predictive analytics to enhance BI system efficiency and minimize downtime.
• Support efforts to optimize data models, enhance report performance, and reduce query execution times.
• Collaborate with Data Engineering, Analytics, AI/ML, CloudOps, and DataOps teams to enable data-driven decision-making.
• Act as a key liaison between IT, business leaders, data stewards, and compliance teams to ensure BIOps align with regulatory and security requirements.
• Provide regular program updates, risk assessments, and BIOps maturity progress to senior leadership and key stakeholders.
• Manage end-to-end BI operations and sustainment, including testing and monitoring processes to support global products and projects in collaboration with Data Engineering teams.
• Oversee daily data product support, service-level agreements (SLA) adherence, and effective engagement with SMEs to meet business demands.
• Partner in the work intake process and Agile management practices for data platform teams, driving operational excellence and alignment with PepsiCo’s objectives.
• Establish and maintain structured processes for automation, operational policies, and crisis management to ensure rapid issue mitigation and incident response.
• Foster a culture of customer obsession, enabling team members to advocate for customers and deliver an exceptional user experience.
• Develop and maintain strong relationships with key stakeholders, using active listening, problem-solving, and transparency to address challenging customer situations while managing expectations.
• Build and sustain a high-performing, diverse team with the capabilities needed to achieve current and future business objectives.
• Enable agility within the team by removing barriers and allowing for swift prioritization changes without impacting productivity.
• Leverage technical expertise in cloud infrastructure and high-performance computing to build a deep understanding of business needs and earn trust in relationships across the organization.

¿Who Are We Looking For?

Experience required:

• 10+ years of technology work experience in a large-scale global organization – CPG preferred.
• 8+ years of experience in the Data & Analytics field, with a focus on BI operations.
• 8+ years of experience working within a cross-functional IT organization.
• 7+ years of experience in leadership or management roles.
• Ability to empathize with customers, convey confidence, and effectively explain highly technical issues to varied audiences.
• Ability to prioritize and advocate customer needs to the appropriate channels, ensuring high customer satisfaction.
• Demonstrated ability to take ownership, drive results, and delight customers through operational excellence.
• Passion for delivering exceptional customer experiences and fostering a customer-first culture.
•  Openness to learning new skills and technologies in a fast-paced and evolving environment.
• Proven track record of providing technical support for mission-critical solutions in a Microsoft Azure environment.
•  Familiarity with modern site reliability practices, including automated remediation, improved scalability, and operational resilience.
• Experience driving operational efficiency and excellence in managing large-scale, mission-critical BI solutions.
• Ability to create and execute strategic plans across multiple teams and time horizons, with a focus on operational effectiveness, cost reduction, and dynamic prioritization.
• Strong ability to build and maintain cross-functional relationships based on trust, respect, and partnership.
• Proven ability to drive consensus across virtual teams and multiple functions through clear communication, thorough planning, and effective execution.
• Track record of delivering excellent results in challenging and transformational environments.
• Experience working across the PepsiCo organization or similar global enterprises, ideally with multi-country or global data implementation experience.
• Understanding of key concepts related to master data management, data standards, analytics, and digital transformation.
• Strong knowledge of data acquisition, data catalogs, data standards, and data management tools.
• Strong communication and interpersonal skills with the ability to influence and persuade at all organizational levels while fostering lasting partnerships. 

If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements.

What can you expect from us:

• Opportunities to learn and develop every day through a wide range of programs.
• Internal digital platforms that promote self-learning.
• Development programs according to Leadership skills.
• Specialized training according to the role.
• Learning experiences with internal and external providers.
• We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
• Financial wellness programs that will help you reach your goals in all stages of life.
• A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
• And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.